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Technical Support Specialist - Prague

Memsource is a leading provider of cloud-based translation software, headquartered in Prague, the Czech Republic. We are seeking qualified candidates for the following job opening: Technical Support Specialist

THIS POSITION HAS BEEN FILLED.

Your Profile

  • Excellent knowledge of translation software/CAT tools
  • Very good knowledge of the translation process in a translation company
  • Although not a programmer, you have excellent technical skills
  • Very good writing skills in English
  • A team player

The Job

  • A technical support job with some product management responsibilities
  • We are not a large team but are considered the global leader in what we do (cloud-based translation memory software)
  • We are offering an exciting position with a diverse set of responsibilities

Responsibilities

  • Assist our users with technical issues
  • Moderate our user support forum
  • Diagnose what’s a user error and what’s a software error
  • Create requests for new features based on user feedback
  • Update software documentation in line with new software releases
  • Test new features
  • Write articles on new features
  • Contribute to other product management tasks

Location

  • Prague, The Czech Republic

To Apply